Welcome to the BSM!

 

  • Please book your tickets in advance using our online option. Contact info@batashoemuseum.ca for more information about redeeming coupons or vouchers.
  • We will be open the following days/times:
    Mondays – Saturdays, 10 am – 5 pm and Sundays, 12 pm – 5 pm.
  • For additional helpful information, please see our FAQ section.

 

Let’s put our best foot forward


 

FAQ

Are you currently experiencing any of these issues?

  • Fever and/or chillsTemperature of 37.8 degrees Celsius/100 degrees Fahrenheit or higher.
  • Cough or barking cough (croup)Continuous, more than usual, making a whistling noise when breathing (not related to asthma, post-infectious reactive airways, COPD, or other known causes or conditions you already have).
  • Shortness of breath out of breath, unable to breathe deeply (not related to asthma or other known causes or conditions you already have).
  • Decrease or loss of taste or smell not related to seasonal allergies, neurological disorders, or other known causes or conditions you already have.
  • Muscle aches/joint pain unusual, long-lasting (not related to getting a COVID-19 vaccine and/or flu shot in the last 48 hours, a sudden injury, fibromyalgia, or other known causes or conditions you already have).
  • Extreme tirednessUnusual, fatigue, lack of energy (not related to getting a COVID-19 vaccine and/or flu shot in the last 48 hours, depression, insomnia, thyroid dysfunction, or other known causes or conditions you already have).
  • Sore throat, painful or difficulty swallowing (not related to post-nasal drip, acid reflux, or other known causes or conditions you already have).
  • Runny or stuffy/congested noseNot related to seasonal allergies, being outside in cold weather, or other known causes or conditions you already have.
  • HeadacheNew, unusual, long-lasting (not related to getting a COVID-19 vaccine and/or flu shot in the last 48 hours, tension-type headaches, chronic migraines, or other known causes or conditions you already have).
  • Nausea, vomiting and/or diarrheaNot related to irritable bowel syndrome, anxiety, menstrual cramps, medication side effects, or other known causes or conditions you already have.
  • Wash your hands often and use hand sanitizer located throughout the museum.
  • Follow posted health and safety signage.

If you have answered yes to any of the above questions please do not visit the Museum and seek guidance from the Ministry of Health for the Province of Ontario.

Call 911 if you are

  • Severe difficulty breathing (struggling for each breath, can only speak in single words).
  • Severe chest pain (constant tightness or crushing sensation)
  • Feeling confused or unsure of where you are.
  • Losing consciousness.

To purchase tickets, please visit our online ticket option

Visitors will be directed to begin on our lower level and work their way up.

Visitors should purchase tickets in advance online as this allows the museum to accommodate as many visitors as we can.

Yes, we will accept cash but we also offer a contactless payment system. For tickets, we recommend purchasing them in advance from our online ticket partner.

Yes, we do have an elevator that travels to every floor of our building. We also encourage visitors to use the stairs as much as possible.

Yes, we have one complimentary wheelchair which can be requested when you arrive. Staff is carefully sanitizing the wheelchair after every use. Please call ahead to reserve 416 979 7799 x 221.

Yes, our museum shop is open. Purchases can also be made online for home delivery or to arrange curbside pick-up.

We offer kids crafts every weekend. Try on funky footwear and play ISpy in the galleries every weekday until labor day.

Water fountains are available in our washroom area.

First off, thank you so much for your continued support. Please be assured that we have offered an extension to your expiry. If you have any questions about your pass, please email sam@batashoemuseum.ca. We look forward to seeing you at the BSM!

If you are part of the Attractions Ontario Reciprocal Admission program, please email info@batashoemuseum.ca to reserve your tickets with your desired date and time and number of visitors.

Front of House staff can sign into ShowPass/Viator/GYG and get the information needed to redeem your ticket.

Please email info@batashoemuseum.ca or please call 416 979 7799 x 221, Tuesday to Sunday. A member of our Front of House Team will be happy to respond to your queries within 48 hours.