Welcome back to the BSM!
Our top priority is keeping our visitors and staff safe while enjoying our spaces and have implemented the following measures:
- Please book your tickets in advance. To assist with social distancing and flow through our spaces, we are limiting tickets based on a lower capacity model. Tickets should be booked in advance using our online option to avoid disappointment.
- We ask that everyone wear a mask or face covering while visiting.
- We have an increased cleaning schedule and will be disinfecting high touch and high traffic areas multiple times a day.
- We have adjusted our opening schedule and will be open the following days/times:
Tuesdays – Saturdays, 10 am – 5 pm and Sundays, 12 pm – 5 pm.
Closed on Mondays.
- For additional helpful information, please see our FAQ section.
Let’s put our best foot forward
Glad you asked! Before visiting please do a self-check. Am I feeling unwell? If so, please consider visiting when you feel better. If you decide to visit (and we hope you do), make sure you have a mask as they are now required in all indoor spaces under the City of Toronto By-law 541-2020. Also, review our new guidelines and procedures that we have implemented to keep visitors safe based on the City of Toronto guidelines:
- Stay 6ft/2M apart from other visitors.
- Follow posted health and safety signage.
- Wash your hands often and use hand sanitizer located throughout the museum.
- Cough or sneeze in a tissue, if no tissue is available, use your elbow.
- Avoid touching your eyes, nose and mouth.
- Be mindful when using the washrooms and wait for others to exit.
We also ask that you please be patient as we work through the first days of reopening.
Yes, we would encourage you to do so to avoid disappointment and waiting in line. For the safety of our visitors and staff, the museum will be operating at reduced capacity. To purchase tickets, please visit our ticket page.
Visitors will be directed to begin on our lower level and work their way up. When here, you will see signage throughout the building reminding you to follow the health and safety guidelines.
While we encourage visitors to purchase tickets in advance online as this allows the museum to accommodate as many visitors as we can safely under our reduced capacity, we understand that this may not always be possible. We will try to accommodate walk-ins but there may be a wait and we cannot guarantee entrance at desired times.
Yes, we will accept cash but we also offer a contactless payment system. For tickets, we recommend purchasing them in advance from our online ticket partner.
Yes, we do have an elevator that travels to every floor of our building. We recommend a maximum of two people or one family unit at a time. We also encourage visitors to use the stairs as much as possible.
Yes, we have one complimentary wheelchair which can be requested when you arrive. Staff is carefully sanitizing the wheelchair after every use. Please call ahead to reserve 416 979 7799 x 221.
Yes, our museum shop is open but at a limited capacity.
For health and safety reasons, we have temporarily suspended our kids’ activities, try on shoes and hands-on demonstrations. We know that these are popular activities at the museum and we will be bringing them back once deemed safe to do so.
We understand with the hot weather, that water is important to consume. We are allowing visitors to bring water bottles into the building and do provide a water fountain for additional replenishing. We ask that you keep the bottles closed when entering the galleries. No other food or drink is allowed.
Yes, we have made a few changes to help maintain a safe environment. Some museum seating has been removed, our coat check area is closed and we have new protocols in place for our elevator and shop.
Yes, we have temporarily suspended our in-person programming but offer a variety of engaging digital content on our website and blog and across our social media platforms. We also offer virtual programs – please visit our website to register. If you’d like to book a virtual group event, please contact Mitchell@batashoemuseum.ca.
Our exhibition schedule has also been impacted but we are pleased to announce that we have a new exhibition opening in September ~ All Dolled Up: Fashioning Cultural Expectations. Please check back regularly for updates.
First off, thank you so much for your continued support. Please be assured that we are offering an extension to your expiry date to reflect the length of time we’ve been closed. If you have any questions about your pass, please email firstname.lastname@example.org. We look forward to welcoming you back to the BSM!
If you are part of the 2020 Attractions Ontario Reciprocal Admission program, please email email@example.com to reserve your tickets with your desired date and time.
Front of House staff can sign into ShowPass/Viator/GYG and get the information needed to redeem your ticket.
Please email firstname.lastname@example.org or please call 416 979 7799 x 221, Tuesday to Sunday. Christopher will be happy to respond to your queries within 48 hours.