Advanced tickets are recommended, but not required. These tickets can be purchased online.

The Museum has five exhibits on four floors. An average visit is 1-1.5hrs. Find your way around the BSM with our handy museum map.

Advanced tickets are recommended, but not required. Tickets can also be purchased at our admission desk when you arrive.

Yes, we accept cash, as well as credit and debit cards, and contactless payment systems.

Yes, we do have an elevator that travels to every floor of our building.

We have one complimentary wheelchair which can be requested when you arrive. It is available on a first come, first serve basis.

While the museum does not have a cafeteria, there are plenty of coffee shops and restaurants in the neighborhood. Ask our Front Desk staff for recommendations! Please note that food and drinks are not permitted in our museum.

Yes, we have a gift shop that offers items related to our collection and exhibitions. The gift shop is open during museum hours.

Yes, we offer a variety of kids’ activities, including try on shoes. Ask our Front Desk staff for our latest offerings! You can also refer to our Events calendar for special programming and events.

Water bottles are permitted and water fountains are available in our washroom area.

If you are part of the Attractions Ontario Reciprocal Admission Program or the Toronto Attractions Council Reciprocal Program, you can obtain your tickets on the day of your visit. Please refer to the latest version of the program list for more information.

For tickets booked via our online ticketing partner, Showpass, Front of House staff can look up your ticket(s). For all other tickets, please contact the company you bought the tickets with.

For any visitor services or shop related inquiries, please email info@batashoemuseum.ca or please call 416 979 7799 x 221, Monday to Saturday 10 am to 5pm and Sunday 12pm to 5pm. A member of our Front of House Team will be happy to respond to you your queries within 48 hours. For all other inquiries, please refer to our Staff Directory.