The Bata Shoe Museum aims to contribute to the knowledge and understanding of the role of footwear in the social and cultural life of humankind. It achieves this purpose by operating a public institution which acquires, conserves, researches, communicates and exhibits material evidence related to the history of footwear and shoemaking for the purposes of study, education and enjoyment.

Front Desk Volunteers serve visitors to the Bata Shoe Museum by performing the following duties:

  • greet visitors and give directions to galleries and facilities
  • sell admission tickets and shop merchandise using a Point of Sale computerized touch screen system
  • distribute activity kits to child visitors
  • process Friends of the BSM applications (formerly membership)
  • re-stock gift shop merchandise as directed
  • contribute to security by surveying the gift shop and entrance areas
  • answer telephone and re-direct calls as necessary; locate staff by telephone
  • receive mail/deliveries and enter information into a receiving log
  • assist visitors with special needs

Skills and Requirements:

  • age 18+
  • fluency in English; additional languages an asset
  • work as part of a two-person team
  • customer-service oriented
  • excellent communication skills and comfortable with speaking to the public
  • show courtesy, respect, and patience with visitors, staff and fellow volunteers
  • reliable and punctual
  • experience in a retail and/or cultural setting
  • cash handling an asset
  • an interest in retail, tourism, history, art, fashion, or culture
  • basic computer skills, including the use of email
  • positive and friendly!

Time Commitment:

A minimum of one 3.5 hour shift every other week for one year. Shifts are from 10am-1:30pm or 1:30pm-5pm from Monday to Saturday, 12pm-2:30pm or 2:30pm-5pm on Sunday, and from 4pm-8pm on Thursdays.


Many of the Museum’s volunteers benefit personally and professionally by giving back to the community, meeting new people, networking with museum staff and volunteers, and gaining work-related skills.

The Bata Shoe Museum recognizes the significant contribution its volunteers make by holding volunteer appreciation events, nominating volunteers for Ontario Volunteer Service Awards; and by providing discounts in the Museum Shop, complimentary admission to many Toronto museums and attractions, tickets to selected BSM lectures and events, and numerous milestone awards for continuous service.

To apply for this position, email your cover letter and resume to:

Andrea Field, Manager of Education and Volunteer Resources

Please include the following information in your cover letter:

  • why you are interested volunteering with the Bata Shoe Museum
  • how your qualifications, interests, and experience match this role
  • your availability; shifts are from 10am-1:30pm or 1:30pm-5pm from Monday to Saturday, 12pm-2:30pm or 2:30pm-5pm on Sunday, and from 5pm-8pm on Thursdays.